Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.. Springer; 2016. What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience.

Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.. Sage; 2017. Enhancing service loyalty: the roles of delight, satisfaction, and service quality.

Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron. University of Auckland, University of Auckland Business School; 2013. Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets.